Effective Date: 01/01/2025

At BrickVerse Shop, we aim to provide quality Lego sets and minifigures. If you are not completely satisfied with your purchase, please review our Refunds and Returns Policy below.

1. Returns Eligibility

We accept returns under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • Returns must be initiated within 3 days of delivery.
  • Proof of purchase is required.
  • Certain products, such as opened Lego sets or custom minifigures, may not be eligible for returns unless they are defective.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our support team at info@brickvershop.com with your order number and reason for return.
  2. We will provide instructions on how and where to send the item.
  3. Once received and inspected, we will notify you of the approval or rejection of your return.

3. Refund Process

If your return is approved:

  • A refund will be processed to your original payment method within 30 days.
  • Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at info@brickvershop.com within 3 days of receiving the item.

5. Non-Returnable Items

Certain items cannot be returned, including:

  • Opened Lego sets or loose bricks.
  • Custom-built minifigures.
  • Digital products or gift cards.
  • Clearance or sale items (if marked as final sale).

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.
  • Contact your credit card company, as processing times may vary.
  • If the issue persists, email us at info@brickvershop.com.

7. Shipping Costs

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

8. Contact Us

For any questions about our Refunds and Returns Policy, contact us at:

  • Email: info@brickverseshop.com